Detailed guide: EU Settlement Scheme: apply for an administrative review

Guidance

EU Settlement Scheme: apply for an administrative review

How to apply for an administrative review under the EU Settlement Scheme.

Contents

If you applied to the EU Settlement Scheme

If your settled or pre-settled status was cancelled at the border

If you arrived with an EU Settlement Scheme family permit and your leave was cancelled at the border

How to apply

Sending new information or evidence

Get a decision

Withdraw your request

Contact us

If you applied to the EU Settlement Scheme

You’ll be told in your decision letter if you can apply for the decision on your application under the EU Settlement Scheme to be reviewed. This is called an administrative review.

You’ll find your decision letter attached to the email we sent you following your application under the scheme.

You can apply for an administrative review if either:

your application was refused on eligibility grounds
you were granted pre-settled status but think you qualify for settled status
You can apply for an administrative review from inside or outside the UK.

You can also make a new application under the EU Settlement Scheme at any point – for example, if you want to move from pre-settled status to settled status. This application will be free.

If your settled or pre-settled status was cancelled at the border

You’ll be told in the letter given to you at the border if you can apply for the decision to cancel your settled or pre-settled status to be reviewed.

You can apply for an administrative review if your settled or pre-settled status was cancelled because:

there has been a change in your circumstances
you gave false information
You can apply for an administrative review from inside or outside the UK.

If you arrived with an EU Settlement Scheme family permit and your leave was cancelled at the border

You’ll be told in the letter given to you at the border if you can apply for the decision to cancel your leave under the EU Settlement Scheme to be reviewed.

You can apply for an administrative review if your leave was cancelled because:

there has been a change in your circumstances
you gave false information
You can apply for an administrative review from inside or outside the UK.

How to apply

You must make your application for administrative review within 28 days of the date on your decision email.

You’ll need to complete the administrative review application form.

You must use a separate form for each person applying for a review, whether they’re a child or an adult.

Fees

It costs £80 per person to apply for an administrative review.

The fee will be refunded if:

the original decision is withdrawn due to a caseworking error
your application for a review is rejected because it’s invalid
The fee will not be refunded if your decision is changed solely because you’ve submitted new information or evidence. If you want to submit new information or evidence, you can reapply to the EU Settlement Scheme for free instead.

Sending new information or evidence

You can send new information or evidence with your application for a review. The application form explains how to send this.

You do not need to resend information or evidence that you’ve already provided to us.

Get a decision

You’ll usually receive the result of the review within 28 days. If we need more time, we’ll email you to let you know when you can expect to receive a decision.

Withdraw your request

To ask to withdraw your request for a review, please email admin.review.enquiries@homeoffice.gov.uk. You must include:

‘EUSS’ followed by your Unique Application Number in the subject line
your name, date of birth and nationality in the email
If you withdraw your request for an administrative review, your application fee will not be refunded.

Contact us

If you have problems using the administrative review form, please contact admin.review.enquiries@homeoffice.gov.uk.

Published 15 November 2018

Last updated 7 April 2020
+ show all updates

7 April 2020Added content on applying for an administrative review after leave under the EU Settlement Scheme, or settled or pre-settled status, was cancelled at the border.

23 April 2019Updated admin review process.

30 March 2019Updated to add information about applying for an administrative review from outside the UK

18 January 2019Added information that applications for administrative review must be made from inside the UK

15 November 2018First published.

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Transition period

Detailed guide: Windrush scheme

Guidance

Windrush scheme

Information for Commonwealth citizens and other nationalities who have been lawfully resident in the UK for a long time but who do not have documents to demonstrate their status.

Contents

Who is eligible for support?

How to apply

The Windrush Helpline

Windrush Taskforce surgeries

Compensation scheme

Under the Windrush Scheme you can apply for the necessary documentation for free. You may also be able to apply for British citizenship for free.

Who is eligible for support?

You could be eligible for the Windrush Scheme if you are:

a Commonwealth citizen who settled in the UK before 1 January 1973 or has right of abode
a child of a Commonwealth citizen parent who settled before 1 January 1973, where you were born in the UK or arrived in the UK before the age of 18
a person of any nationality who settled in the UK before 31 December 1988 and is settled in the UK
Please see the Windrush Scheme for full details on eligibility.

How to apply

If you are applying from within the UK, you must print and complete the paper form Windrush scheme application form (UK) (PDF, 478KB, 20 pages). If you need a physical copy of the form posted to you contact the Windrush Helpline.

As part of our operating processes the Windrush Helpline may contact individuals by telephone, email or letter for a variety of reasons. We will only ask for identity documentation if you have applied under either the Windrush Scheme or the Windrush Compensation Scheme. If you have questions or concerns about an approach for information received please call our helpline who will be happy to advise.

If you are applying from outside the UK you must use the online application form.

The Windrush Helpline

The Windrush Helpline can offer support and guidance to individuals on the Windrush Scheme and how to apply.

The Windrush Helpline can also help vulnerable people or those who need additional support.

Contact the Windrush Helpline

Telephone: 0800 678 1925 (freephone)

Monday to Friday, 9am to 5pm
Saturday and Sunday, 10am to 3pm

Easter 2020 opening hours: Windrush Helpline

Date
Opening time
Closing time
10 April (Good Friday)
Closed
Closed
11 April
10am
2pm
12 April
Closed
Closed
13 April (Easter Monday)
Closed
Closed
Email: commonwealthtaskforce@homeoffice.gov.uk

If you are overseas, you can email the Windrush Helpline and ask them to call you back.

Sign up for email updates on:

Home Office announcements relating to long-term residents, including the Windrush generation

next steps for those affected, including the compensation scheme and lessons learned review

Windrush Taskforce surgeries

The Windrush Taskforce has been travelling the country to explain the scheme and answer individual queries. They have run over 40 surgeries, with the support of local community groups and charities. Events have taken place in churches, community centres, mosques, gurdwaras and local council buildings.

If you are interested in hosting an event in your local community, please contact windrushsurgeries@homeoffice.gov.uk

Compensation scheme

The Windrush Compensation Scheme is now open for claims.

Read more about the Windrush Compensation Scheme.

Published 9 April 2019

Last updated 7 April 2020
+ show all updates

7 April 2020Added Easter 2020 opening hours for the Windrush Helpline.

9 March 2020Updated minor style error on application form

21 February 2020Updated application form.

27 January 2020Windrush event in London removed.

20 January 2020New Windrush Taskforce surgery event in London added.

21 November 2019Christmas and New Year’s opening hours 2019 for the Windrush Helpline added.

10 June 2019Updated application form

28 May 2019The Windrush Taskforce section been updated to include information about our operating processes.

14 May 2019Added a message to let users know the taskforce is having technical issues with phone lines.

18 April 2019Easter opening hours for the Windrush taskforce published.

9 April 2019First published.

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Citizenship
Settlement

Detailed guide: Coronavirus (COVID-19): advice for UK visa applicants and temporary UK residents

Guidance

Coronavirus (COVID-19): advice for UK visa applicants and temporary UK residents

This is advice for visa customers and applicants in the UK, visa customers outside of the UK and British nationals overseas who need to apply for a passport affected by travel restrictions associated with coronavirus.

Contents

If you’re in the UK and your leave expires between 24 January 2020 and 31 May 2020

If you’re a doctor, nurse or paramedic working for the NHS

If you’re outside the UK

Coronavirus Immigration Help Centre

If you’re in the UK and your leave expires between 24 January 2020 and 31 May 2020

Your visa will be extended to 31 May 2020 if you cannot leave the UK because of travel restrictions or self-isolation related to coronavirus (COVID-19).

You must update your records with the Coronavirus Immigration Team (CIT) if your visa is expiring and you were not planning to stay in the UK.

If you’re applying to stay in the UK long-term

You can apply from the UK to switch to a long-term UK visa until 31 May 2020. This includes applications where you would usually need to apply for a visa from your home country.

You’ll need to meet the requirements of the route you are applying for and pay the UK application fee.

This includes those whose leave has already been automatically extended to 31 March 2020.

You can apply online. The terms of your leave will remain the same until your application is decided.

Application and Service Centres in the UK

UK Visa and Citizenship Application Centres (UKVCAS) and Service and Support Centres (SSCs) are temporarily closed because of coronavirus (COVID-19).

You cannot book an appointment.

If you’ve already made an appointment

If you’ve already made an appointment to attend a UKVCAS or an SSC, you will be contacted to be informed that it has been cancelled. You’ll be advised when you can book a new appointment.

Your immigration status in the UK will not change as a result of you not being able to attend an appointment.

If you are on a Tier 1 Entrepreneur visa and your business has been disrupted

You no longer need to employ at least 2 people for 12 consecutive months each. The 12 month period you are required to employ someone for can be made up of multiple employees across different months.

Time when your employees were furloughed will not count towards the 12 month period.

If have not been able to employ staff for 12 months in total by the time your visa expires, you will be allowed to temporarily extend your stay to give you time to meet the requirement.

If you’re a doctor, nurse or paramedic working for the NHS

Your visa will be automatically extended by one year if it is due to expire before 1 October 2020. Family members with a visa due to expire before 1 October 2020 will also have their visa extended.

The extension is free and you will not have to pay the immigration health surcharge.

You do not need to apply. We will contact NHS employers to identify staff eligible for this extension.

We will tell you and your employer if you have received an automatic extension.

Changes to the current restrictions on the number of hours you can work or volunteer

There is no longer a limit on the number of hours you can work or volunteer each week if you work for the NHS as a doctor, nurse or paramedic and you are a:

tier 4 student
tier 2 worker and your NHS job is a second job
visiting academic researcher
holder of a short-term visa and are permitted to volunteer
If you are a pre-registration nurse in the UK

The deadline for you to sit the Occupational Structured Clinical Examination (OSCE) has been extended to 31 December 2020.

If you’re outside the UK

All UK Visa Application Centres (VACs) are closed. For updates to the status of VACs in your country, contact:

TLS contact if you’re in Europe, Africa and parts of the Middle East

VFS global for all other countries
In some areas UKVI cannot send visa vignettes across borders and routes due to restrictions.

If you have an appointment and the VAC is now closed, you’ll be contacted and told your appointment will not take place.

English Testing Centres are also affected. Visit the International English Language Testing System (IELTS)’s website or contact your test centre for more information.

Getting your documents

Due to worldwide border, travel and public health restrictions it may not be possible to return your passport at this time.

If you have submitted your passport and would like it returned, you must contact the visa application centre where you logged your application to see if courier return is available in your location.  

British nationals abroad who need to apply for a passport

If your country‘s VAC is closed, you won’t be able to apply for a British passport. If you urgently need to travel to the UK, you can apply for an emergency travel document.

If you are applying for a Global Talent, Start-up or Innovator visa

If your endorsement from an endorsing body has expired because you have not been able to travel to the UK you may still be eligible for a visa. You should make your application as planned and we will consider all applications on a case by case basis.

Coronavirus Immigration Help Centre

If you have immigration queries related to coronavirus, please email the Coronavirus Immigration Help Centre.

Email: CIH@homeoffice.gov.uk. Your email must be in English.

We aim to reply to your email within 5 working days.

You can also call the Coronavirus Immigration Help Centre. If you’ve emailed the help centre already, please do not contact them by phone.

Telephone: 0800 678 1767 (Monday to Friday, 9am to 5pm)

Calls are free of charge.

If your query doesn’t relate to immigration provisions associated with coronavirus, please contact the general immigration helpline.

Published 24 March 2020

Last updated 6 April 2020
+ show all updates

6 April 2020Added link to form for visa holders to update their information with the Coronavirus Immigration Team.

3 April 2020Guidance added for NHS staff, holders of Tier 1 Entrepreneur visas and those applying for a Global Talent, Start-up or Innovator visa.

27 March 2020UK Visa and Citizenship Application Centres (UKVCAS), Post Office enrolment services and Service and Support Centres (SSCs) are temporarily closed because of coronavirus (COVID-19).

25 March 2020Updated to add information on the 5 working day response time for helpline emails.

24 March 2020First published.

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